Help us to deliver world-class experiences

If you would like to take your career further with a leading global business process outsourcing provider – take a closer look at EBUDDY BPO. With our people-first culture and committed to continuous improvement and learning. Whether we are looking for a customer service professional, a team manager, or a CEO, we actively seek and embrace one thing – diversity. We believe diversity and difference delivers world-class experiences for our clients – and a world-class career for our employees.

Customer Service

EBUDDY BPO, Menara Uncang Emas, 85 Jalan Loke Yew, 52200 Kuala Lumpur, Malaysia.


  • Capable to communicate in Mandarin.
  • To attend & answer inbound calls from customers.
  • Handle and resolve customer complaints.
  • Able to work in team.
  • To work in extra hours & committed to the work.
  • To key in information as per conversation with customer after the calls and updates into the system to respond.
  • Maintain relationship with customers.


  • Age 18 to 32 only.
  • Candidate must possess at least a Secondary School/SPM/"O" Level, Higher Secondary/ STPM/"A" Level/Pre-U, Professional Certificate, any field.
  • Fresh graduates are encouraged to apply.
  • Must be able to read, speak and write proficiently in Mandarin.
  • A sound knowledge of telephone etiquette and customer service. Experience handling escalated callers Preferred.
  • Attention to detail; ability to comprehend, capture as well as interpret customer inquiries via the phone and/or email.
  • Outstanding customer service skills, highly customer focused, with a desire to resolve each customer's issue.
  • PC Skills in Windows Environment.
  • Proficient in basic MS Office applications (Word, Excel).
  • Typing proficiency of 60 wpm and accurate data entry skills.
  • Strong interpersonal skills.
  • Ability to manage difficult customer situations.
  • High analytical skills; Good problem solving skills.
  • Pleasant personality and positive working attitude.
  • Able to work independently, self-motivated, able to meet timeline and perform well under pressure.
  • Willing to work on rotating and staggered shift hours as well as weekends and public holiday.


  • Basic Salary + punctuality bonus + performance bonus + meal allowance + incentive.
  • Medical claim, medical checkup.
  • Monthly activity bonus.
  • Salary review every 3 months*
  • Job training will be provided.
  • Office located near to Miharja Lrt station.
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