If you would like to take your career further with a leading global business process outsourcing provider – take a closer look at EBUDDY BPO. With our people-first culture and committed
to continuous improvement and learning. Whether we are looking for a customer service professional, a team manager, or a CEO, we actively seek and embrace one thing – diversity.
We believe diversity and difference delivers world-class experiences for our clients – and a world-class career for our employees.
EBUDDY BPO, Menara Uncang Emas, 85 Jalan Loke Yew, 52200 Kuala Lumpur, Malaysia.
- Capable to communicate in Mandarin.
- To attend & answer inbound calls from customers.
- Handle and resolve customer complaints.
- Able to work in team.
- To work in extra hours & committed to the work.
- To key in information as per conversation with customer after the calls and updates into the system to respond.
- Maintain relationship with customers.
- Age 18 to 32 only.
- Candidate must possess at least a Secondary School/SPM/"O" Level, Higher Secondary/ STPM/"A" Level/Pre-U, Professional Certificate, any field.
- Fresh graduates are encouraged to apply.
- Must be able to read, speak and write proficiently in Mandarin.
- A sound knowledge of telephone etiquette and customer service. Experience handling escalated callers Preferred.
- Attention to detail; ability to comprehend, capture as well as interpret customer inquiries via the phone and/or email.
- Outstanding customer service skills, highly customer focused, with a desire to resolve each customer's issue.
- PC Skills in Windows Environment.
- Proficient in basic MS Office applications (Word, Excel).
- Typing proficiency of 60 wpm and accurate data entry skills.
- Strong interpersonal skills.
- Ability to manage difficult customer situations.
- High analytical skills; Good problem solving skills.
- Pleasant personality and positive working attitude.
- Able to work independently, self-motivated, able to meet timeline and perform well under pressure.
- Willing to work on rotating and staggered shift hours as well as weekends and public holiday.
- Basic Salary + punctuality bonus + performance bonus + meal allowance + incentive.
- Medical claim, medical checkup.
- Monthly activity bonus.
- Salary review every 3 months*
- Job training will be provided.
- Office located near to Miharja Lrt station.