Mission & Values

We are EBUDDY BPO. We are one of the world's leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience.
  • Our Mission

    We aim to always accomplish the EBUDDY BPO Mission.
    "To provide our customers with the highest service level while promoting the interest of our stakeholders."

  • Our Services

    Customer support for phone and email is available 24/7 and is provided by a highly skilled team of professionals with industry-leading response times. The support team personally assists customers through the entire transaction or process.

  • Experience shared

    Experience is everything at EBUDDY BPO. It's what sets us apart from the rest. Whether we're dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence.

  • Deepen your connection to your customers

    EBUDDY BPO believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day. Our vast, diverse workforce serves over several countries, whilst sharing one common passion – to make every customer experience memorable. Wherever they are, our dedicated people always speak the right language, so building trust and getting closer to your customers comes naturally.

  • Values

    The greatest potential for growth in any company is a unified commitment to high corporate values. EBUDDY BPO has defined a set of Values that represent the foundation on which we strive to achieve in all of our activities and interactions.

  • Accountability

    We take responsibility for our actions and accept ownership for the outcomes, rewards and/or consequences of the results. We honor our commitments and strive for the highest quality. We are focused on solutions and are not afraid to take informed, responsible risk.

  • Integrity

    We are visionary, yet realistic, in setting direction, leading by example and involving our teams. We have high standards of ethics, performance, and behavior in all aspects of our business relationships. We believe that our reputation is our most valuable asset.

  • Open Communication

    We provide an open environment in which any suggestion, idea, issue or question receives attention with respect and courtesy. We share information appropriately with all audiences in an open, accurate and timely manner. We believe in the power of informed Associates.

  • Service Excellence

    We strive to exceed our clients' expectations by delivering innovative and effective solutions. We encourage service excellence by recognizing and rewarding superior performance. We are steadfast in our unwavering pursuit of excellence.

  • Teamwork

    We encourage individual and team growth while respecting our differences. We share ideas and skills across functions, regions and cultures, and encourage joint efforts toward common goals. We leverage combined efforts as appropriate to deliver added value for our Clients, their Customers and our Associates.

  • Our Solutions

    Delivering outstanding experiences
    Using our extensive global experience, we help our clients meet the customer demands for proactive support, social engagement and mobile customer care. We are sharing our expertise and innovation through host-based and on-demand omnichannel models to deliver exceptional customer experiences that drive growth and profitability.

  • Customer Engagement Services

    EBUDDY BPO provides contact center operations for inbound and outbound interactions with customers across multiple languages. We support multiple voice and non-voice interaction channels throughout the customer life cycle of marketing, sales and service in an effort to recruit, retain, and reward customers. As your business process outsourcing partner, we will design a solution that best suits your business needs, providing customer support, sales and marketing, technical support, or premium support services – whether onshore, near shore or via highly skilled associates working from home.

@2014 Ebuddy BPO. All Rights Reserved